How many days does it take to receive my Llamasters order?

Generally speaking, the package will arrive anywhere in the world within 4 days.

Which delivery company do you cooperate with?

All Llamasters are shipped either by UPS or DHL. You will get an SMS and/or email notification about the day of the delivery from the shipping company. If you think you have entered your phone number incorrectly, please send us an email at [email protected]

Order Tracking

After placing your order, you will get an automatic email about your order. Soon after, once the shipping company collected your order, we will send you another email that includes the Tracking Number and a link to our partner’s website where you can keep an eye on the shipment process.

If you cannot find the Tracking Number or the link, do not hesitate to send us an email at [email protected] and we will send it to you manually.

Shipping Methods

Delivery methods vary by country. Once you’ve added your Llamasters to the Cart and you get to the Checkout Page, you will see which shipping methods are available in your country.

 

Shipping Methods regardless of country:

  • Personal Takeover in our office
  • Pickup Points
  • Courier Service (DHL, UPS)
Why don't you ship to my country?

We’ve learned a lot about which regions were too problematic to ship card games and have excluded those regions for now. If you’ve found that we don’t ship to your country, please write us at [email protected] and we’ll do our best to find a solution or give you reasonable grounds why we can’t.

Bank transfer

Not available in every country.

You can pay via direct Bank transfer. Upon receipt of the money, we will ship the Llamasters to the shipping address you provided in your order.

PayPal

– Available wordwide – 

PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account.

PayPal works as an intermediary between you and a bank. A user adds a bank account or credit/debit card to the PayPal system and whenever they’re making an online payment, they can select which account to debit. All transactions are processed through PayPal, instead of your bank.

Cash on delivery

Not available in every country.

In case of cash on delivery, you need to pay for your order upon receipt of your Llamasters order. You pay once the package is delivered. You will be notified about the delivery in the form of an SMS. Additional costs may apply. 

Cancelling your Order

How long can I cancel my order? You can cancel your order for 14 days from the date of your order. You can find more information in the GTC: [here]

Product Return

You can send back the package for 14 days from the day of delivery in appropriate wrapping.

If you wish to do so, please send us an email at [email protected]

Damaged Product

If you receive your package damaged, please take a few photos and send them to us at [email protected]. We will do our best to have a brand new Llamasters at your door as soon as possible.

Modifying your Order

If you wish to change your order, please send us an email to [email protected]  with your Order Number and the Modification Request in it.

Changing your Shipping Address

In case you added the wrong shipping address by mistake, do not hesitate to send us an email with the right one to [email protected]

What is Augmented Reality?

Thanks to Augmented Reality, the characters on the cards will come to life via your smartphone’s screen.

What is it good for?

First of all, if you are out you still have a chance to win. Please check the manual to get to know more about the game modes.

Beyond this we would like to entertain you with our llamas. Let us entertain you and you friends or family.

Is it required to use?

No, it isn’t. If you and your friends would like to play with Augmented Reality, you’ll need to download the app first. If you don’t want to use AR, it is okay, but it’s worth a try because you can come back into the game once you’ve been out.

How can I download the app for iOS?

To download the Llamasters application for your Apple device please click the button below:

https://apps.apple.com/us/app/id1535328671

How can I download the app for Android?

To download the Llamasters application for your Android operation system please click the button below:

https://play.google.com/store/apps/details?id=com.Llamaster

I have already tried it and I have questions

Please visit our Support Page and No Probllama will give you a helping hand.

I have already tried it and I have problems

Please visit our Support Page and No Probllama will take care of it.

How many players is the game for?

2+

According to our BoardGameGeek’s profile, it is best played by 4 or 4+ people.

What is the size of the cards?

This game includes two different types of cards – Base Deck (61 total) and Magic Cards (20 total). The size of the cards are all the same: 2.5 x 5.9 inches (6.35 cm x 14.9 cm).

Is this game family friendly?

Yes, Llamasters is perfect for the whole family!

We recommend the game from the age of 14 for the full enjoyment. According to our BoardGameGeek’s votes, the game is enjoyable from the age of 8 or above. 

Does the game come in any other languages?

Not yet, but we’ll make sure to update you once we’ve localized the game to more languages!

What's included in the game?
  • Basic Deck (61 Oversized Cards)
  • Magic Cards (20)
  • Manual (1)
How long does it take to learn and play?

5-10 minutes to learn, 15-30 minutes to play.

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