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General questions about the Llamasters application

What it the application good for?

First of all, if you are using the application for the card game, if you are out you still have a chance to win. Please check the manual to get to know more about the game modes.

Beyond this we would like to entertain you with our llamas. Let us entertain you and you friends or family.

What does Augmented Reality mean (AR)?

If you download the free app from you application store then you are able to see our llamas and our virtual functions via your smartphone.

How can I download the app?

For iOS

To download the Llamasters application for your Apple device please click the button below:

Visit App Store

For Android

To download the Llamasters application for your Android operation system please click the button below:

Visit Play Store

Functions

Spectator mode

If you are playing a game mode with AR and you are out of the game, then you can activate the Spectator mode to see what cards are coming next.

Please open the Llamasters app and go to Let’s play.

At the bottom of the screen you will see the toolbar with the functions. Please tap the Spectator mode once.

inactive spectator mode in Llamasters app

If you tapped it then you will see that the Spectator mode is on:

 

Then please show the top of the deck to the camera to reveal the card.

Magic mode

If you are playing a game mode with AR and you are out of the game, then you can check what Magic card do you or the other players have. If you are in the game you can make your strategy with this knowledge.

Please open the Llamasters app and go to Let’s play.

At the bottom of the screen you will see the toolbar with the functions. Please tap the Magic mode once.

If you tapped it you will see that the function turned ON.

Magic mode on Llamasters app

 

Then please show the Magic cards to the camera in order to see its magic power.

Card animations

If you would like to see the card animations, please be sure that all of the modes are turned off. 

inactive spectator mode in Llamasters app

(inactive modes on the toolbar)

 

Then you should show the front cards to the camera. For Kickstarter backers there are more characters than Killer Sloth.

Problems

Cards are not showing up on Spectator mode
  1. Please check whether the Spectator mode is on: https://llamasters.com/support/#functions
  2. Please check that the camera sees the back of the card
  3. Please check the lights. If it’s too dark camera will not be able to see clear details. 
  4. Please check the focus on the camera. If image is blurry camera won’t be able to read details of the card. Please make sure that you are focused. Generally on smart phones tapping on the image on your screen will auto focus and provide a clear image.
  5. Please move closer to the card or rotate the camera.
I can't see character animations on a card.
  1. Please make sure that ALL modes are inactive and turned OFF: https://llamasters.com/support/#functions
  2. Please check that you placed the front of the card in front of the camera.
I can't see the KS exclusive contents on the app.

Please first scan the QR code with your camera. QR code can be found on the box. Scanning the QR code with allow you to see a short animation and your exclusive content will be available. If you still having problems please don’t hesitate to reach out to our tech support by clicking the “Contact” button at the end of the page.

*The core features of the application are already complete, and Kickstarter features (such as Easter Eggs) are constantly being built into the app. We will develop KS features as soon as possible.

iOS: App Store says This app is not compatible with your device

The app requires ArKit because we are using Augmented Reality to extend the gameplay.

Find out if your iOS device supports ArKit:

  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 12 mini
  • iPhone 12
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 11
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE
  • iPod touch
    (7th generation)

AR requires an iOS device with iOS 11 and an A9 processor or later.

You can learn more about Augmented Reality here: https://www.apple.com/augmented-reality/

You can find more information about ArKit here: https://developer.apple.com/augmented-reality/arkit/

Android: Play Store says not compatible with your device

More than 4700 Android devices are officially supported.

If you have any issue with compatibility, please check our solutions to make your smartphone work:

  1. Check this video and follow the steps:

2. If the first solution did not work you can ask our team to send the .apk to you via email so you can install the app directly to your Android.

How to install the apk?

3. Check the list of the supported devices: https://llamasters.com/general/supported-devices-llamasters-app/

General questions about Kickstarter campaign

Kickstarter General Schedule

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What is the maximum amount of pledges I can order?

Whatever amount you would like to order. You will get the same amount of stretch goals as the pledges you place.

What is the status of my pledge?

Please check the Kickstarter campaign page for the project you are referring to. Under the Updates section, you will see all the current updates we have released in regards to this project:

  • If it is showing that it is shipping and you are worried about your pledge, you want to then check the pledge manager to make sure you have confirmed your order and that it was confirmed in time to ship with the initial wave.
  • Please wait until there is an update that all shipping has finished before sending in a Support ticket asking where your tracking is. Most of the time there is a huge influx of tickets, which bogs down customer service, and by the time they are able to get to your ticket, you have already received the tracking information.
Will I have to pay custom fees?

No, you do not have to pay custom fees or VAT because the package order cost is below the minimum threshold.

Kickstarter Terms and Conditions

By pledging to this project, you acknowledge that the final look, materials and content of the rewards (and the project) are subject to change and may differ substantially from what is presented while the Kickstarter project was active.

If you do not log in and confirm your pledge within 8 weeks of our notification via email to confirm your pledge, you agree that we have fulfilled our obligations to you in full for payment or donations received. However, we may, at our discretion, refund or ship your pledge if you contact us and confirm your pledge after the 8 week window has elapsed.

If you confirm your pledge within 8 weeks of our notification via email, you agree that our responsibility to you is to ship your order as entered into our pledge manager system, that title and risk passes to you upon delivery to a common carrier for such shipment, and you are responsible for import duties or any other duties that may be payable to the relevant tax authorities, providing correct address information and ensuring this address is deliverable by normal methods. We regret we are unable to ship to PO Boxes.

If you do not accept these terms, please do not pledge on this project but instead wait for the general release.

Learn about accountability on Kickstarter

Kickstarter Refund Policy

We can refund you within 14 days of the campaign’s end, fees included. After that, we have a policy of no questions asked, though that’s minus Kickstarter and payment processing fees (which we can’t get back from them after 14 days). However, if we’ve begun packaging your pledge for shipment (usually 4 to 6 weeks before the actual shipping date), no refunds are possible. If a component cannot be delivered AT ALL, we refund that completely, including fees.

All refunds after the 14 days close of the campaign may be processed via Paypal or reversed via Stripe to your credit card at our discretion. Refunds within 14 days are reversed via Stripe to your credit card.

This project is being funded in USD and any refunds processed will be in USD for the exact amount received in USD, excluding any applicable fees depending on the time of the refund being processed.

I missed the Kickstarter. Can I just buy a Kickstarter exclusive?

No. These are not available for sale separately. We do sometimes have items as promos at some of the conventions we attend. We do not know how many or what items will be brought to different conventions.

Shipping

How long does it take the game to arrive?

Please allow us 90-120 business days for your order to be processed and shipped after the end of our successful campaign. We are always doing our best to make sure your order is sent as quickly as possible.

How much is the shipping cost to my country?

Shipping is FREE within the US, Canada and Europe and $17 worldwide for orders on Kickstarter.

How do I check the status of my order?

You will receive an email when your package ships, containing a clickable tracking link. This will allow you to follow your shipment status in real time.

How can I contact you?

You can contact us at info[AT]llamasters.com.

Payments

What payment methods are accepted?

During our Kickstarter campaign, we are only accepting payments through Kickstarter. This means you can pay only by credit card.

Can I pay without a credit card?

Unfortunately no. During our Kickstarter campaign, we are only accepting payments through Kickstarter.

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